1. Introduction
Be AI Assist Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy is compliant with the UK General Data Protection Regulation (UK GDPR).
2. Data We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website or otherwise when you contact us.
- Personal Identification Information: Name, email address, phone number, and company details when you fill out a contact form or book a meeting.
- Payment Data: We collect data necessary to process your payments. This includes an initial one-time payment for an Implementation Fee and the setup of a recurring monthly subscription. All payment data is stored and processed by our third-party payment processor (e.g., Stripe), and we recommend you review their privacy policy.
- Usage Data: Information about your device and how you use our website, such as your IP address, browser type, operating system, referral URLs, and pages visited.
- Cookie Data: We use essential cookies for functionality. Please see our Cookie Policy for more details.
3. How and Why We Use Your Data
We use your personal data for the following purposes based on a lawful basis:
- To Provide and Manage Our Services (Contractual Necessity): To create and manage your account, process transactions, and provide customer support.
- To Communicate With You (Legitimate Interest): To respond to your inquiries, send you administrative information, and provide you with updates about our services.
- For Marketing Purposes (Consent): To send you promotional materials and newsletters. We will only do this with your explicit consent, which you can withdraw at any time.
- To Improve Our Website (Legitimate Interest): To analyze usage data to understand trends and improve the user experience of our website.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third-party service providers (Data Processors) who perform services on our behalf, such as:
- Payment Processors: To securely handle payments.
- Scheduling Tools: Like Calendly, to manage bookings.
- Analytics Providers: To help us understand website usage.
We have Data Processing Agreements (DPAs) in place with these providers to ensure they handle your data with the same level of care and in compliance with data protection laws. We may also disclose your information if required by law.
5. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ. We will ensure that any such transfers comply with UK GDPR by using Standard Contractual Clauses (SCCs) or other appropriate legal mechanisms to ensure your data is protected.
6. Data Security and Retention
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (Right to be Forgotten): You can request that we erase your personal data, under certain conditions.
- The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You can object to our processing of your personal data, under certain conditions.
- The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at our designated contact address.
8. Children's Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this policy, you may email our Data Protection Officer (DPO) at customersupport@beaiassist.com or by post to:
Be AI Assist Ltd
Attn: Data Protection Officer
24 Holborn Viaduct
London, EC1A 2BN
United Kingdom